Author: karla

Congratulations to the Mason Central Appraisal District!  They are the latest PACS Texas client to go live on PACS Appraisal and PACS Collections!

Click the below link to check out the PACS Evolution communication that was recently sent out to our TX clients!

PACS Evolution Phased Rollout, Release Functionality Announcement & Budget Planning

The Nacogdoches CAD Management was looking to promote a five year technology direction and leverage a field mobile solution with an emphasis on having a reliable Tax Collections application integrated with the CAMA solution.  The CAD found this with the Harris Govern PACS Suite and our Mobile Software.

Your input helps us identify areas of improvement for our organization and assist our team in ensuring our strategies are focused on your needs. Please take a few minutes to answer questions about your experience with Harris Govern.

The survey is designed so you may give feedback for each of our departments. A definition of our Department is listed below:

Professional Services – this team is involved in the implementation of products. For new clients, they work with you on data conversion, project management, through go-live activities of the products as they are brought ‘live’ in your office. Professional Services also handle services such as GIS and Deed processing, IT Services, and implementation/training of small products (example: you are an existing client and purchase a new product; this team will organize the delivery and training to your office).

Research and Development – this team is involved with the development of our products. They will handle the creation of new products, maintaining our existing products, and ensuring we are meeting legislative compliance of products.

Sales – this team is involved in providing product demonstrations, quotes for our products & services and training, and the selling of our products to new and existing customers

Support – this team is involved in answering customer questions regarding the usage and understanding of our products and reviewing customer issues often through our internet ticketing system, TeamSupport, or through our phone system.

If you have not worked with one of these departments, you may skip that section.

To access the survey, please click the Harris Govern Customer Survey or scan the QR code below using the camera on your mobile phone:

We appreciate your time and input!

Sincerely,
Harris Govern Executive Team

As we continue to experience historic low temperatures and severe winter weather in Texas, we wanted to give our PACS clients an update regarding Harris Govern support and services.

At this time, all support hosted services are up and running:

• PACS.Online
• Property Access
• Websites
• Taxpayer Portals

While we do not anticipate issues with these services, there is the possibility of intermittent interruptions due to the state-wide emergency and rolling blackouts.  If we see that services are impacted, we will notify you as soon as possible.

Some of our support team members have been impacted by the winter storm and rolling blackouts; response times may be extended for non-critical issues through Friday, February 19, 2021.  To contact support:

• Enter a TeamSupport ticket by browsing to the Customer Hub
• Contact us through our support line at 972-265-7300, Dial 1 for Support
  • In the event that all support representatives with other customers, please leave a detailed voice mail regarding your issue and how to contact you.  The voicemail will auto-generate a TeamSupport ticket.

We appreciate your patience during our bout with winter weather.  Stay warm!

After taking a year off due to COVID restrictions, the Harris Govern Fort Collins (HGFC) User Group is excited to resume its annual training event! This year’s training event will be held September 20-22, 2021 at the Hilton Fort Collins.

We hope you’ll join us for client-led sessions, multiple learning tracks, access to Harris Govern to include a Learning Lab, Q&A sessions, and product roadmap discussions along with peer networking and much more!

Hotel Reservations
Rooms are available now at a government discount rate.  Click here to make your reservation. If you have any questions or issues regarding your reservation, you can reach the hotel directly at 970-482-2626.

Registration Opens in July!
Registration for the event will open in July.  For more information, visit www.hgfcusersgroup.com or email your HGFC User Group Board at hgfc.usergroup@gmail.com.

The HGFC User Group is a client-led, client-supported organization dedicated to providing networking and training opportunities to users of RealWare and CollectWare.

The Harris Govern User Conference is December 6-8, 2021 at the Hilton Dallas/Plano Granite Park in Plano, TX! Details including the agenda and registration information to follow in the coming months. We hope you can join us!!

Click the below link to check out the January 2021/Issue 2 of the Harris Govern Newsletter!

Harris Govern January 2021 Newsletter

We are pleased to announce our joint accomplishment of achieving a Go-Live PACS milestone with Denton Central Appraisal District. We want to congratulate everyone on their team and ours that made this moment possible. We are eager to have them participate along with the rest of our metro clients by providing input into the on-going development of PACS Evolution and future services.

Conversions are never fun or easy but often necessary especially when you are ultimately looking for mutual benefits and success for both parties.

Denton CAD, we are excited to have you back. Welcome back to the Harris Govern family!!