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Welcome to the 2021 Harris Govern Customer Survey

Your input helps us identify areas of improvement for our organization and assist our team in ensuring our strategies are focused on your needs. Please take a few minutes to answer questions about your experience with Harris Govern.

The survey is designed so you may give feedback for each of our departments. A definition of our Department is listed below:

Professional Services – this team is involved in the implementation of products. For new clients, they work with you on data conversion, project management, through go-live activities of the products as they are brought ‘live’ in your office. Professional Services also handle services such as GIS and Deed processing, IT Services, and implementation/training of small products (example: you are an existing client and purchase a new product; this team will organize the delivery and training to your office).

Research and Development – this team is involved with the development of our products. They will handle the creation of new products, maintaining our existing products, and ensuring we are meeting legislative compliance of products.

Sales – this team is involved in providing product demonstrations, quotes for our products & services and training, and the selling of our products to new and existing customers

Support – this team is involved in answering customer questions regarding the usage and understanding of our products and reviewing customer issues often through our internet ticketing system, TeamSupport, or through our phone system.

If you have not worked with one of these departments, you may skip that section.

To access the survey, please click the Harris Govern Customer Survey or scan the QR code below using the camera on your mobile phone:

Harris Govern Customer Survey

We appreciate your time and input!

Sincerely,
Harris Govern Executive Team

Categories
News

PACS Severe Winter Weather (TX)

As we continue to experience historic low temperatures and severe winter weather in Texas, we wanted to give our PACS clients an update regarding Harris Govern support and services.

At this time, all support hosted services are up and running:

  • PACS.Online
  • Property Access
  • Websites
  • Taxpayer Portals

While we do not anticipate issues with these services, there is the possibility of intermittent interruptions due to the state-wide emergency and rolling blackouts.  If we see that services are impacted, we will notify you as soon as possible.

Some of our support team members have been impacted by the winter storm and rolling blackouts; response times may be extended for non-critical issues through Friday, February 19, 2021.  To contact support:

  • Enter a TeamSupport ticket by browsing to the Customer Hub
  • Contact us through our support line at 972-265-7300, Dial 1 for Support
    • In the event that all support representatives with other customers, please leave a detailed voice mail regarding your issue and how to contact you.  The voicemail will auto-generate a TeamSupport ticket.

We appreciate your patience during our bout with winter weather.  Stay warm!