Your input helps us identify areas of improvement for our organization and assist our team in ensuring our strategies are focused on your needs. Please take a few minutes to answer questions about your experience with Harris Govern.
The survey is designed so you may give feedback for each of our departments. A definition of our Department is listed below:
Professional Services – this team is involved in the implementation of products. For new clients, they work with you on data conversion, project management, through go-live activities of the products as they are brought ‘live’ in your office. Professional Services also handle services such as GIS and Deed processing, IT Services, and implementation/training of small products (example: you are an existing client and purchase a new product; this team will organize the delivery and training to your office).
Research and Development – this team is involved with the development of our products. They will handle the creation of new products, maintaining our existing products, and ensuring we are meeting legislative compliance of products.
Sales – this team is involved in providing product demonstrations, quotes for our products & services and training, and the selling of our products to new and existing customers
Support – this team is involved in answering customer questions regarding the usage and understanding of our products and reviewing customer issues often through our internet ticketing system, TeamSupport, or through our phone system.
If you have not worked with one of these departments, you may skip that section.