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Creating ARB Letters
  1. In PACS Appraisal, choose Tools > ARB Maintenance > Letters > Letter Maintenance.

    The ARB Letter Maintenance window is displayed.

  2. Click Add.

    The ARB Letter Details dialog box is displayed.

  3. In the Type drop-down list, select the type of letter you are going to create (that is, either an inquiry or a protest letter).
  4. Enter the name of the letter and the description.
  5. To associate an event with the letter, select Enable Event and then choose from the events in the Event drop-down list.

    Note: If you select Enable Event, you can open the letter from the event at the property level.

  6. In the Copies field, enter the number of copies to be printed automatically when the event is selected.
  7. Set up the Word document by carrying out the following steps:
    1. Click Edit Word Document.

      The MergeWord window is displayed with merge fields on the left and a Word document on the right.

      Note: Plus signs (+) on the left indicate a category of merge fields that you can open and select from.

    2. To bring a merge field into the Word document, place your cursor in the Word document and then double-click the merge field.

      Note: The Global Tags category contains only the MailingDate field, which brings in the current date when the letter is printed.

      Tip: If you cannot see the full name of the merge field because it extends past the divider, view the full name either by holding your cursor over it or moving the divider to the right.

    3. As required, format the merge field by setting the font size and type, bolding, italics, and so on.
    4. Type the body of the letter and other required information such as a header and footer.
    5. Choose File > Save.
    6. Choose File > Close to exit MergeWord. When you are prompted to save your file, click Yes.


If your computer is running a virus protection program, you may not be able to launch the Edit Word Document feature without first turning off Script Blocking.

If the Merge Word feature is blocked by virus protection script blocking, PACS generates the error message "Unable to access Word. Now closing."

To resolve the problem, turn off the virus protection's script-blocking feature.